STORE POLICY
Customer Care
Our vision is to make the Word of God more accessible to this heavily pop-culture influenced generation and generations to come.
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To achieve our vision, we must exceed the expectations of our readers in everything we do. This requires every member of our team to be committed to providing outstanding customer service at all times.
The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:
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We will always:
• be polite, professional, and courteous
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service
Privacy & Safety
When you place an order with us, we request your name, credit card number, expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders and administering our site. We do not share your private information with anyone.
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Your privacy is of the highest importance to us! When you provide us with personal information to complete a transaction, you consent to our collecting it and using it for that specific reason only. We will never ask for your personal information for a secondary reason, like marketing or third-party content. Therefore, by submitting personal data through our site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.
Wholesale Inquiries
For wholesale buyers outside of the United States, different terms will be in effect for wholesale shipping costs, estimated times, as well as for policies concerning returns and exchanges. These differences will be discussed individually.
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Email us for more about wholesale pricing: info@urbanparaphrase.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments